Refunds

Lesson and Activities

Clients will obtain a refund or credit when:
  • the client notifies Unicorn Paddle 24 hours prior to the time of the activity
  • the Instructor cancels the activity due to unsuitable or dangerous conditions
  • no refund will be offered if it rains
If water and weather conditions become unsafe during the activity, the instructor may modify the activity and undertake activities on the shore rather than in the water, or the activity may be rescheduled for another time If the client has paid for a block of lesson at a discounted price, the refund will be based on the lesson already delivered at the undiscounted lesson price less the total amount paid. No refund is offered if the client refuses to comply with the ASI policy and the instructor determines the client cannot participate in the activity. If the client advises the instructor of a medical condition such that the instructor decides, that it would be unsafe for the client to participate in the activity, a full refund will be offered. If the instructor becomes aware of a clients medical condition after the lesson has commenced, such that the instructor determines it is unsafe for the client to continue in the activity, no refund will be offered

Gift Vouchers

Must be used by the use by date unless other arrangements have been made. No refund is offered once the gift voucher has been bought however the gift vouchers are transferable to other people

Hire

The client will obtain a refund if the notify the ASI 24 hours prior to the time of the hire. no refund will be made once the client has paid for and taken delivery of the hire equipment

Product Purchase

Up to 30 days from date of purchase the client can:
  • obtain a 100% refund for products purchased should they be damaged or faulty
  • exchange for products that are unsuitable

Activity Tours

Clients can obtain a refund or credit when:
  • the client notifies the ASI 5 days prior to the time of the of the tour. An administration fee of 20% may be charged
  • the ASI cancels the tour